Change to prior order; outdoor stuffed pillow to indoor cover + insert
Please contact us with any concerns prior to placing an order. All of our items are made to order. To be able to fulfill orders in the time frame specified by each listing, items are processed often moments after an order is received. For this reason, cancellations are generally not possible after an order has been placed and any element of production has been started.
To keep shipping costs low for buyers, most orders will ship via USPS First Class mail or Parcel Select unless Priority mail is added to the order. Contact us if you have any questions/concerns or prefer other methods.
Please refer to the individual product pages for their specific handling/production timing. In rush cases, we recommend choosing expedited shipping, which will speed up delivery time to 2-3 business days once an item ships. Choosing expedited shipping does not effect production timing.
Per Etsy policy, buyers are responsible to ensure the address used on an order is correct. Shipping labels print unaltered, directly from the Etsy order page. Any misaddressed shipments received back to the seller will require additional postage, paid by the buyer. All of our items are made to order, thus any order 'returned to sender' due to an incorrect or outdated address cannot be cancelled or refunded upon their return to the seller.
Sellers are not responsible for packages lost in transit due to incorrect or outdated addresses supplied by the buyer on the order.
But please contact me if you have any problems with your order.
Unfortunately returns are not sustainable for made to order businesses of our size. No item ships until it matches the images provided in the listing. Unfortunately, we cannot simultaneously offer a multitude of prints, in many colors, all made to order, and accept returns. We know you will love your order, customer satisfaction is the highest priority for us.
ALL ORDERS: All orders ship via USPS First Class International shipping, unless we are asked to do otherwise. It has no guaranteed time-frame, but in general takes about 10 business days, sometimes longer depending on your location. Faster shipping is available via USPS Priority International, we are happy to provide a quote for additional cost of Priority mail. Once an order ships, there is nothing that can be done to expedite it to you more quickly.
INDOOR or OUTDOOR PILLOWS: International orders for any pillows are priced to ship as covers only, as stated in each listing. Due to shipping costs, it is often not worthwhile for International buyers to ship pillow inserts, but we are happy to do so. In most cases, costs will be a minimum of $20-30 US extra, in most cases, per pillow.
DUTIES: Buyers are responsible for any and all duties or custom fees incurred by their order. We cannot foresee or advise on these fees particular to your country. There is no way for us to pre-pay or alter this amount, it is calculated by the customs authority in a buyer's country of residence. It is not a shipping charge.
Per USPS, International orders returned back to the shipper will incur additional shipping charges. We will happily resend any orders returned, once provided with additional postage, (to resend the package), as well as postage to cover the extra fees incurred by the seller for the item's return. There are no refunds on made to order items, items returned to the seller are not an exception to this.